Refund policy

Return & Refund Policy

1. Right of Withdrawal (EU Consumers)
In accordance with applicable European Union consumer protection laws, customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery, without providing any reason.

To exercise this right, you must notify us of your decision to withdraw through a clear written statement (e.g., email). The withdrawal period expires 14 days after the day you, or a third party indicated by you, acquires physical possession of the goods.

2. Conditions for Returns
While we comply fully with statutory withdrawal rights, we maintain strict return conditions to ensure product integrity:

Items must be unused, unwashed, and in perfect resale condition.
All original tags, labels, and packaging must be intact and included.
Returns showing any signs of wear, damage, odors, or alteration will be rejected.

We reserve the right to refuse returns that do not meet these conditions.

3. Return Procedure
To initiate a return, customers must:

Contact our support team within the 14-day withdrawal period.
Wait for return authorization and instructions before shipping items back.
Ship the product within 7 days of receiving return authorization.

Unauthorized returns or returns sent without prior approval may not be accepted.

4. Return Shipping Costs
Unless the item is defective or incorrect:

Customers are responsible for all return shipping costs, including any customs duties or fees.
We strongly recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged returns.

5. Refunds
Once the returned item is received and inspected:

Approved refunds will be issued within 14 days using the original payment method.
Original shipping costs are non-refundable, except where legally required.
If the item has depreciated in value due to handling beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right to deduct an appropriate amount from the refund.

6. Exchanges
We do not offer direct exchanges. Customers wishing to replace an item must place a new order and return the original item following the standard return process.

7. Faulty or Incorrect Items
If you receive a defective or incorrect product, you must notify us within 48 hours of delivery, providing clear photographic evidence. In such cases, we will cover return shipping costs and offer a replacement or full refund.

8. Repeated Returns / Abuse of Policy
We monitor return patterns. Excessive or abusive return behavior (e.g., repeated large-volume returns) may result in: